1- General

Toko Yoko is run by Yumix Limited (UK company registration no 14849305), with registered address 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Toko Yoko reserves the right to modify these terms and conditions at any time without prior notification.

These terms and conditions apply to all purchase orders submitted to Toko Yoko’s website on www.tokoyoko.com, covering all purchase agreements that a consumer enters online with Yumix Limited, hereinafter referred to as Toko Yoko. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated continuously, therefore we ask you to read the terms and conditions before every order you place at the website.

If you are under 18 years old, you must have parental permission to order from us. We reserve the right to only accept orders from those over 18. Toko Yoko presumes that minors who carry out purchases on www.tokoyoko.com submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.

2- Products and Pricing

The prices on www.tokoyoko.com are shown in British Pounds (GBP). The prices at our website constitute the total price (including local VAT), but do not include delivery costs. Please see shipping costs per country in §5 below.

Toko Yoko reserves the right of updating errors that may relate to product information, pricing, and availability without prior notice, as well as the right to terminate any orders involving pricing errors or inaccuracies. Toko Yoko strives to ensure that all product photos accurately represent the items displayed on the site. However, due to variations in photography, lighting, and display settings, the appearance of items may not always be perfectly accurate.

3- Order and Confirmation

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Toko Yoko to the e-mail address you submitted at checkout. This order confirmation also serves as proof of guarantee for full payment. If an item happens to run out of stock before the status has been correctly updated at the website, Toko Yoko will notify you of this by e-mail. We may then suggest an alternative item or cancel the order in question and refund your purchase.

4- Payment

Our payment provider is Squarespace Payments.

We accept the following payment methods:

• Visa

• Mastercard

• AMEX

• Discover

• Apple Pay

• Afterpay/Clearpay

• Klarna

• Automated Clearing House (US merchants only)

• Discover (US merchants only)

• Diner's Club

• JCB

• Paypal

When paying with a credit card, the purchase amount is reserved once you receive the order confirmation and is debited once Toko Yoko has accepted your order by sending you the shipping confirmation.

If you wish to cancel your order, please contact us and we will issue a refund or cancel your invoice. Please note that we are unable to cancel an order once it has left our warehouse.

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

5- Shipping

We ship from our warehouse in London, UK. We offer different shipping methods to meet your needs. Please see all shipping alternatives, estimated delivery time and costs below. 

Normal dispatch from Toko Yoko takes place within 1-2 business days. In the case of Toko Yoko not being able to deliver within the agreed time, the customer will be informed promptly with the reasons for the delay. 

Please note, if you choose to use any on-forwarding companies to complete your delivery (including but not limited to having your parcel delivered to a neighbour or left in a safe place), Toko Yoko shall not be held liable for any items which are lost, damaged, or delayed once the order has been delivered to the address as stated on your invoice.

• Shipping within the UK

  Toko Yoko offers free shipping on all orders within the UK. Your order will be sent with DHL to your closest service point or home. Notification will be sent via text message (your mobile phone number is required before you complete your purchase at checkout). When not entering a mobile phone number, delivery notifications are sent by letter. Valid ID and the notification number stated in your SMS or letter must be presented when picking up the shipment.

• International shipping
  International orders are shipped with DPD or DHL Express and are delivered to the address specified at checkout. 

  • Shipping to the UK: Free shipping

  • Shipping to the rest of the world: GBP 25 

  We ship on a DDP basis to within the UK, which means that all relevant taxes and duties will be included in your final purchase price.

  For orders to the rest of the world, local taxes and duties may apply. Please contact your local custom institution for more information.

• Unclaimed shipments
  To cover costs, Toko Yoko charges - GBP 30 for any shipped unclaimed orders. If you have ordered an item and changed your mind after having it picked up, you may return the package to us and be refunded for the returned item. You will however cover the return shipping cost. Read more about the terms of purchase in §6 below.
  

6- Returns

You may return the goods to us by any secure means within 14 days (beginning on the day you receive your item). Returned goods must be unused and in original packaging with all hang tags still attached. Please note that the original packaging is counted as part of the product. Be careful when you try on the products at home, some are especially fragile. 

We reserve the right to refuse a refund if the product shows signs of wear or has been altered from its original condition in any way. In this instance, you may choose to have the item(s) sent back to you at your own expense.

• Returns within the UK
  Attached to your delivery is a return form and a return shipping label. To make a return, please fill in the return form and pack your goods as they were received by Toko Yoko. Enclose the return form and put the return shipping label on the outside of the package. Submit the package at your closest service point. Please note that we charge for the return shipping when making a return. 

  We will contact you via email when we have processed your return. If you are missing your return shipping label or have questions regarding replacements and returns, please contact us.

• Returns for orders from rest of the world
  For international returns and exchanges, please contact us and we will provide you a return shipping label and the details.

• Exchange policy
  When exchanging a garment, a new order needs to be placed. Follow the return instructions above to get the initial order refunded and then place a new order at twww.tokoyoko.com. 

• Refunds

  A refund will be made once the goods have been returned and received in their original condition. The refund will be credited to the original purchaser, with the same payment method as was used when placing the order. The refund normally reaches the customer’s bank account within 15 business days. Please note that we charge for the return shipping when making a return.

  The following amount will be deducted form the refund total when making a return or exchange: Returns from the UK: - GBP 20, and returns from rest of the world: -GBP 25. 

7- Faulty Goods

Toko Yoko guarantees goods free from errors at delivery. Should you receive a faulty or damaged product, please contact our Customer Service Team as soon as possible, but no later than 14 days from the day of delivery. Please note that items that are damaged because of normal wear and tear are not considered to be faulty. All complaints must be approved by Toko Yoko before the goods are sent back. Faulty items will be refunded or exchanged with a new item within 2 to 3 weeks. If you choose to exchange a faulty item, please be aware that replacement is subject to availability.

8- Damaged Goods and Missing Packages

• Damaged goods
  If the package is damaged upon receipt, please report immediately to the post representative where it was picked up. As a customer, you have no obligation to accept damaged goods. In the case of hidden damages these should be reported within five working days of receipt. Please contact our Customer Service Team and explain the damage. Always save the original packaging.

• Missing packages
  If your delivery lacks any package, this shall be reported promptly to the post representative. Please contact our Customer Service Team.

Last modification date: 16th of November, 2024.