Shipping & ReTURNS

SHIPPING

Toko Yoko offers free shipping on all orders within the UK. Your order will be sent with DHL to your closest service point or home.

International orders are shipped with DPD or DHL Express and are delivered to the address specified at checkout. 

  • Shipping to the UK: Free shipping

  • Shipping to the rest of the world: GBP 25

We ship on a DDP basis within the UK which means that all relevant taxes and duties will be included in your final purchase price.

Local taxes and duties may apply to orders to the rest of the world.

Please contact your local custom institution for more information.

RETURNS

Returns and exchanges may be made within 14 days from the date of delivery by returning your item by carrier to the address on the return shipping label.

Attached to your delivery is a return form and a return shipping label. To make a return, please fill in the return form and pack your goods as they were received from Toko Yoko. Enclose the return form and put the return shipping label on the outside of the package. Submit the package at your closest service point. Please note that we charge for the return shipping when making a return. 

We will contact you via email when we have processed your return. If you are missing your return shipping label or have questions regarding replacements and returns, please contact us.

For international returns and exchanges, please contact us and we will provide you a return shipping label and the details.